Questions and answers

Call us or send an enquiry. We'll arrange a free, no-obligation conversation to understand your needs and goals, then put together a support plan with you before anything begins.

Yes. Support coordinators, Local Area Coordinators, health professionals and family members can use our referral form.

Yes. We support NDIS participants whose plans are self-managed or plan-managed. If your plan is NDIA-managed, please call us to discuss your options.

With a self-managed plan you pay providers and claim from the NDIS yourself. With a plan-managed plan, a plan manager pays providers for you. With an NDIA-managed plan, the NDIA pays providers directly, and you can only use NDIS-registered providers.

Our prices are set within the NDIS Pricing Arrangements and Price Limits. We'll agree prices with you in writing before any support begins.

Yes. We currently provide support through NDIS funding only.

Yes. Support is available 24 hours a day, 7 days a week, depending on your plan and needs.

Yes. We match you with workers based on your needs, interests and preferences, and you can ask for a change at any time.

Our support workers are required to hold a current NDIS Worker Screening Check, and are trained in the supports they provide. Ask us for details at any time.

Yes. Let us know as early as possible if you need to change or cancel a shift. Our cancellation terms are explained upfront in your service agreement.

We support NDIS participants of all ages, including people with complex and high-risk support needs, older participants and people living with dementia, along with their families and carers.

We support people across all of Victoria. We come to you, at home or in your community.

We welcome feedback of every kind. You can call or email us, or see our feedback and complaints page. You can also contact the NDIS Quality and Safeguards Commission at any time.